Customers Assistance



FRONTLINE SERVICE  : Provision of Customers Assistance

ABOUT THE SERVICE  : Local residents and other clients may request the Municipal Mayor for referrals, recommendations or indorsements for any of the following:

Referral of Indigents for Hospital Benefits
Hanging of Streamer
Fund-raising Activity


For Referral to Hospitals

-Certificate of Indigency from the Brgy. Chairman and MSWDO “Please refer to Social Services Issuance of a Certificate of Indigency
-Clinical Diagnosis or Doctor’s Referral
-Health Card

For Hanging of Streamers

-Letter-Request addressed to the Mayor stating the purpose, the date, duration, the place where to hang the streamers and the size of the streamer.

For Fund-raising Activities

-Letter Request stating the purpose of the activity, when and where to conduct said activity
-Financial Statement of past fund-raising activity. “Please refer to Granting of Permit for Fund-raising/solicitation

Service Schedule    :  Monday to Friday (08:00 AM-12:00 PM, 01:00 PM-05:00 PM)

Fees to be Paid   : Hanging of Streamers – P 250.00 Fund-raising – P 100.00



the Client Shall

The Service Provider Shall

Duration of Activity

Name of Service Provider


Submit Letter request and supporting documents

Receive and check the completeness of all the requirements and advise the client to pay the fee if request is approved

5 mins

Jonathan Tolentino
Alvin Duldulao

Approve the request (for fund raising activity / referral to hospitals, prior to the approval of the Mayor it is referred first to the MSWDO for comments or recommendations)

15 mins

Erdio E. Valenzuela
Municipal Mayor

Nilo V. Tejada
Admin. Officer V


Pay prescribed fee at the Office of the Municipal Treasurer

Issue Official Receipt



RCC Personnel


Submit Official Receipt to the Admin. Section , Office of the Mayor

Accept OR and documents and
Prepare Special Permit

5 mins

Lanie Peralta
Jonathan A. Tolentino

Sign Special Permit

3 mins



Receive special Permit

Issue Special Permit



Erdio E. Valenzuela
Municipal Mayor

Nilo V. Tejada
Admin. Officer V

Jonathan A. Tolentino
Alvin Duldulao